Chatbots: The Empathetic Conversational Agents
Software programs that engage you while surfing internet
Chatbots also called as chatterbots are software programs that directly converse with live human customers/agents to communicate information and store their queries through messaging platforms. They greet human customers and take care of their emotions to some extent. Chatbots: The Empathetic Conversational Agents converse via on-line chats and text messages and text- to- speech methods.
What are Chatbots?
Computer software programs also called Chatbots or Conversational agents that communicate with human agents via automated conversations through texts and text- to- speech conversions.
Computer programs incorporate intuitive pre written texts enabling chatbots to converse with live human agents through digital devices and automated texts.
Human receive live conversation experience and receive answers to their queries instantly, in a simulated environment.
The term “Chatterbots” was coined in 1994 by Michael Mauldin, who was also creator of “Verbots” for conversational programs.
Usage of Chatbots
Chatbots used frequently nowadays find multiple usage in on line chats for following applications and businesses:
- Virtual assistants to answer queries
- Website pop ups to engage customers/net surfers
- e-Commerce sites to converse with customers about their interests in products
- Entertainment industry to know your interests and queries, book tickets to favorite events
- Finance industry to provide information and smoothen customer journey
- Health and medicine to converse with patients about their symptoms
- Fitness and Nutrition to calculate your BMI and suggest nutrition or exercises accordingly
- News to provide information on important topics
- Research to store customer surveys and guide them in right direction
- Educational Institution to provide course information and tuition queries
- Affiliate Marketing
- Advertising
- Bots as a Service (BaaS) is a game changer!
Mechanism behind Chatbot conversations
Conversational chatbots are advanced programs that utilize Machine Learning (ML) and Artificial Intelligence (AI) to store and remember information with specific users.
That is why they “Welcome you back” wholeheartedly once you revisit a site surfed recently! And this is amazing!
You can create a chatbot through following without complicated programming:
- Chatfuel
- Botsify
- OnSequel.
Facebook also help you install Messenger chatbot on your business page. Messenger allows you to have automated conversation with people who click your account using pre set text messages.
